Last Updated: 17-10-2024
At Teradozz, we aim to make your shopping experience as smooth and secure as possible. Below is an outline of our accepted payment methods and policies.
1. Accepted Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, MasterCard, American Express, and more.
- Net Banking: Supported by major Indian banks.
- UPI Payments: Google Pay, PhonePe, Paytm, and other UPI services.
- Wallet Payments: Paytm, Mobikwik, etc.
- Cash on Delivery (COD): Available for selected locations. A small additional charge may apply.
- EMI Options: Available for select cards on orders above a certain amount.
2. Payment Security
We ensure that all payment transactions are secure and encrypted. Your payment details are processed through secure servers, and we do not store any sensitive card information on our platform.
SSL Encryption:
Our website is protected with Secure Socket Layer (SSL) encryption to safeguard all your payment and personal information.
3. Payment Confirmation
Once your payment is successfully processed, you will receive an order confirmation email or SMS with your order details. In case of any issues during payment, please reach out to our support team at support@teradozz.com or contact our helpline at +91-7827686780.
4. Cash on Delivery (COD)
- Availability: COD is available for selected locations. The option will be displayed at checkout if applicable to your delivery area.
- Charges: A small additional fee may apply for COD orders.
- Order Confirmation: COD orders may require a confirmation via phone or email before dispatch. Failure to confirm may result in cancellation.
5. EMI (Equated Monthly Installments)
We offer EMI options through select credit cards for purchases above a certain amount. The EMI options will be displayed during checkout for eligible transactions.
How EMI Works:
- The total payment is divided into equal monthly payments based on the tenure you select.
- Interest rates and processing fees, if applicable, will be displayed at checkout.
6. Refunds and Payment Discrepancies
In case of any payment discrepancies, duplicate charges, or billing errors, please contact us immediately at support@teradozz.com. We will investigate and resolve the issue as soon as possible.
Refund Processing:
Refunds for returned or canceled orders will be processed to the original payment method within 5-7 business days. Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
7. Payment Failures
If your payment is declined or fails for any reason, please try the following steps:
- Check if your card or payment details are entered correctly.
- Ensure that your card has sufficient funds or that your bank hasn’t flagged the transaction for security reasons.
- Try a different payment method.
If the issue persists, please contact your bank or payment provider. You can also reach out to us at support@teradozz.com for assistance.
8. Contact Us
For any questions regarding payments, feel free to contact us:
- Email: support@teradozz.com
- Phone: +91-7827686780
- Address: Kh. No.9/ 1/2, Gali No. 12, Main Jagatpur Road, Wazirabad, Delhi, 110084